Frequently Ask Questions
Frequently Asked Questions (FAQ)
Welcome to Family Hive’s FAQ section!
Here you’ll find answers to the most common questions we receive. If you can’t find what you’re looking for, feel free to contact our customer service team — we're always happy to help!
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept major payment methods including Visa, MasterCard, American Express, PayPal, and more. All payments are securely processed.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we may be able to make changes. Please contact us as soon as possible at support@familyhive.co.uk.
🚚 Shipping & Delivery
Q: How long does shipping take?
A:
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UK orders: 7–14 business days
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International orders: 14–30 business days
Shipping times may vary depending on your location and customs clearance.
Q: Do you offer international shipping?
A: Yes! We ship worldwide.
Q: How much is shipping?
A: We offer free or low-cost shipping on most of our products. Any shipping fees will be clearly shown at checkout.
Q: Where can I track my order?
A: Once your order is shipped, tracking information will be uploaded as soon as possible. You can track your order anytime on our Track Your Order page.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
Q: How do I request a return or refund?
A: Simply contact our support team with your order number and reason for return. We’ll guide you through the process.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
📦 Product & Order Issues
Q: I received a damaged or wrong item. What should I do?
A: We're sorry to hear that! Please contact us immediately with photos and your order number so we can make it right.
Q: Why did I receive only part of my order?
A: Some items may be shipped separately due to different warehouse locations. Rest assured, all your items are on the way!
🧾 Other Questions
Q: Is my personal information safe?
A: Absolutely. We use secure encryption and follow industry best practices to protect your data.
Q: Do you offer discounts or promotions?
A: Yes! Join our newsletter or follow us on social media to stay updated on deals, promotions, and exclusive offers.
Q: How can I contact Family Hive?
A: You can reach us at:
📧 Email: happyfamilyhivestore@gmail.com
📱 Or through our Contact Us page.
Still need help?
We’re here for you — reach out anytime and our Family Hive team will take care of you. 💛